If you find that your U.S. Citizenship and Immigration Services (USCIS) case is taking longer than expected, here’s what you can do:
1. Check Your Case Status
- Utilize the USCIS case status checking tool using the link provided: https://egov.uscis.gov/
- Use your USCIS receipt notice to access this information.
2. Determine Processing Time
- Determine how long USCIS usually takes to process cases by visiting https://egov.uscis.gov/processing-times/
3. Evaluate Processing Times
- After gathering the information, assess if your case falls outside the normal processing times.
4. Contact USCIS
- If your case is outside of processing times and you have questions about immigration services, contact USCIS through their Contact Center at 1-800-375-5283.
5. Seek Help from the USCIS Ombudsman
- If the USCIS Contact Center doesn’t provide a solution, consider reaching out to the USCIS Ombudsman.
- The Ombudsman assists individuals and employers with immigration issues, identifies problem areas, and proposes solutions.
- You can request assistance by completing Form DHS-7001 online.
6. Submitting a Request to the Ombudsman
- To ask for help from the Ombudsman, submit an electronic Form DHS-7001.
- Upon submission, you will receive a case number and an acknowledgement email.
7. Additional Information
- Include all USCIS receipt numbers related to your application or petition when filling out Form DHS-7001.
- Provide copies of important information and documentation.
8. Alternative Submission Methods
- If you can’t access the Ombudsman’s online form, you can email your request to [email protected].
- You can also fax your request to (202) 357-0042 or mail it to the Office of the Citizenship and Immigration Services Ombudsman at the address provided below:
Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
ATTN: Case Assistance
Washington, D.C. 20528-1225
These steps will help you address delays in your USCIS case and seek assistance when needed.
